B2B Sales & VAT Compliance Policy
Effective Date: [18/03/2026] | Version: [v1.5]
1. Scope
This policy applies exclusively to physical goods sold on this website and shipped to addresses within the European Union (EU).
2. Key Principles
Important Notice: Due to a recent surge in non-standard B2B procurement requests, and to safeguard the legitimate rights and interests of our genuine B2B partners, we have adjusted our B2B eligibility criteria and verification thresholds as outlined below.
B2B Account Requirement: Business orders must be placed through a pre-approved B2B Account.
Account Opening: To apply for B2B billing or open a B2B Account, you must submit a ticket with issue type business inquiries through HERE or contact: [email protected].
First-Order Threshold: Only customers whose FIRST order meets the B2B minimum order value (see Section 5 & 6) are eligible to open a B2B Account.
Default Status: Any order not placed via an approved B2B Account will be processed as a Consumer Order (B2C/DTC), regardless of whether a company name or VAT ID is provided in the notes or shipping fields.
Finality of Tax: VAT treatment is determined at the moment of payment. We do not support post-order VAT refunds or retrospective tax adjustments.
3. Default Order Classification
The checkout functionality on this website is designed primarily for consumer (DTC) transactions.
Business (B2B) purchases require prior account approval and verification as outlined in this policy:
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The order is placed through an approved B2B Account; AND
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The order meets all B2B eligibility requirements set out in this policy.
4. B2B Account Application & Verification
Commercial procurement (including bulk purchasing and resale) must be conducted via a B2B Account. To apply, please provide:
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Legal Entity / Registered Company Name
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Valid VAT Number
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Billing & Shipping Addresses
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Recipient Name & Phone Number
VIES Verification Obligation:
We perform manual verification of all provided VAT numbers against the EU VIES database prior to account approval and prior to order dispatch. B2B tax exemption (0% VAT) is strictly contingent upon successful real-time VIES validation.
Address Consistency Requirement:
In accordance with EU VAT Directive requirements for intra-Community supplies, goods must be shipped to a destination located within the same EU Member State as the VAT registration provided. If the Shipping Address is located in a different Member State than the Billing/VAT registration country may affect VAT treatment, and standard VAT rates may apply.
Account Maintenance Obligation:
It is the sole responsibility of the B2B Account holder to notify us immediately of any changes to the company's legal name, VAT identification number, or registered business address. We shall not be liable for any tax consequences arising from the Buyer's failure to maintain accurate and current account profile information.
We reserve the right to verify VAT IDs and approve or reject B2B applications at our discretion, subject to applicable laws.
5. First-Order Requirement (The "Gateway" Rule)
A B2B Account can only be established if your initial purchase meets the minimum order value of EUR 3,000 (Excluding VAT) . Note: If your first order is below this threshold, it must be processed as a Consumer Order. Subsequent orders meeting the threshold do not grant a right to retroactively convert past Consumer Orders into B2B orders.
Below-Threshold Processing Option (At Our Discretion):
Notwithstanding the foregoing, if a B2B Account holder places an order with a net subtotal below EUR 3,000, we may, based on verification outcome, agree to process the transaction under B2B terms. In such cases, the standard shipping charge shall be adjusted to an Enhanced Freight & Compliance Service fee. This adjustment reflects the ancillary administrative and regulatory verification procedures (including VIES validation and tax document preparation) that are functionally integral to facilitating the lawful intra-Community transport of the goods. By agreeing to this surcharge, the Buyer acknowledges that without these specific compliance handling procedures, the goods require additional compliance handling procedures as an exempt intra-Community supply.
Calculation of Enhanced Freight Service:
a. Rate: Five percent (5%) of the Net Order Subtotal (exclusive of base shipping costs and VAT).
b. Minimum Charge: The fee assessed shall be no less than Fifty Euros (EUR 50.00) .
c. Presentation: For technical platform reasons, this charge will be presented as a single, combined line item labeled "Freight & Compliance Handling" at checkout.
VAT Treatment of Enhanced Freight Service:
As this charge constitutes an ancillary service directly and functionally connected to the intra-Community transport of goods, it follows the VAT treatment of the principal transport service. Provided the Buyer maintains a valid VIES-verified VAT number, the Enhanced Freight & Compliance Service fee shall be invoiced with 0% VAT under the reverse charge mechanism.
Non-Refundable Nature:
The Enhanced Freight & Compliance Service fee is non-refundable once compliance processing has commenced. This includes, but is not limited to, instances where the Buyer cancels the order prior to shipment. This fee compensates for the administrative work already performed to prepare the shipment for compliant cross-border transit.
6. B2B Eligibility Threshold (EUR 3,000+ Net)
B2B status applies only to orders where the Subtotal (Excluding VAT) is greater than EUR 3,000, excluding shipping costs.
Definition: "Subtotal" refers to the product price after tax exemption (0% VAT) is applied at checkout, before shipping and service fees.
No Discounts: B2B orders are ineligible for promotional pricing. The EUR 3,000 threshold is calculated based on the original net subtotal before any coupon codes, promotional credits, or automatic discounts.
Currency & Exchange Rate:
If purchasing in a currency other than Euro (EUR), the EUR equivalent for the purpose of determining the EUR 3,000 threshold and any applicable Enhanced Freight Service fee shall be determined using the European Central Bank (ECB) reference exchange rate prevailing on the date the order is created. The Buyer acknowledges that the final charged amount in the selected foreign currency may vary slightly between the order date and the settlement date due to standard banking exchange rate fluctuations. The Seller is not responsible for any variance resulting from intermediary bank spreads or currency conversion fees applied by the Buyer's financial institution.
7. Exclusion of Promotions & Gifts
B2B Accounts are tailored for commercial pricing and are excluded from all Consumer (DTC) promotions, including:
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Free gifts or "Gift-with-Purchase" offers.
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Coupon codes, tiered discounts, or seasonal campaign pricing.
If a promotion is erroneously applied to a B2B order due to a technical glitch, we reserve the right to cancel and refund the order prior to shipment.
8. VAT Determination & No Retrospective Refunds
VAT is calculated at checkout based on the verified B2B status and EU "Reverse Charge" rules where applicable.
Clerical Error Correction (Pre-Shipment Only):
In the event of a manifest clerical error in the B2B Profile (e.g., a typographical error in the VAT ID entered during the initial account setup process), the Buyer may request an invoice correction prior to the dispatch of goods. Such corrections are limited strictly to correcting the Buyer's identifying data and are subject to re-verification via the VIES system.
No Post-Shipment Adjustments:
Once an order has been dispatched or the goods have left our warehouse, we strictly adhere to the following except where required by applicable law:
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We will not refund the VAT component.
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We will not apply "Tax-Free" or "Zero-Rated" status retroactively.
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We will not amend invoices to change the tax treatment based on a VAT ID provided after the transaction.
9. Invoicing
Invoices are automatically generated at the time of payment using the data provided at checkout. It is the Buyer's responsibility to ensure all business details are correct before finalizing the payment. We do not re-issue or amend invoices after payment except where strictly required by law or as permitted under Section 8 of this policy.
10. Customer Acknowledgement
By placing an order, you confirm that you understand and agree:
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Business purchasing requires a pre-approved B2B Account via [email protected].
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B2B eligibility is contingent upon the first-order minimum value of EUR 3,000 (Net) .
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Address Consistency: You confirm that the Shipping Address provided is located in the same EU Member State as your registered VAT number. Failure to meet this condition may result in the application of standard VAT rates.
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Orders below EUR 3,000 (Net) may be accepted for B2B processing solely at our discretion and will incur a non-refundable Enhanced Freight & Compliance Service fee (5% / Min. EUR 50) .
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VAT and Invoice details are final at the point of payment.
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You are responsible for maintaining the accuracy of your company's VAT and registration data on file.